The most common way to cancel a Zoom subscription is directly through the Zoom website. When you cancel, your paid features remain active until the end of your current billing period, and then your account automatically downgrades to the free Zoom Basic plan.
1Sign In to Zoom
Open a web browser and go to zoom.us/signin. Log in with the email address and password associated with your Zoom account. If you use SSO (single sign-on) through your company, use that sign-in method instead.
2Go to Billing
In the left-hand navigation menu, click Account Management, then select Billing. This takes you to the page where all your active plans and payment information are displayed.
3View Your Current Plan
On the Current Plans tab, you will see your active Zoom subscription (Pro, Business, Zoom One, etc.) along with details like your billing cycle, next payment date, and plan cost.
4Click Cancel Plan
Click Cancel Plan or Cancel Subscription next to the plan you want to cancel. If you have multiple Zoom add-ons (such as Zoom Phone, Large Meetings, or Cloud Storage), each one must be canceled separately.
5Review What You Will Lose
Zoom displays a summary of the features you will lose when your plan expires. This includes things like extended meeting durations, cloud recording storage, and higher participant limits. Review the list carefully.
6Select a Reason and Confirm
Choose a cancellation reason from the options provided. Zoom may offer you a discount or alternative plan to keep you subscribed — decline these if you want to fully cancel. Click Continue to Cancel and then Confirm Cancellation to finalize the process.
7Check for Confirmation
Look for a cancellation confirmation on screen and in your email inbox. Your paid features remain active until the end of your current billing period. After that date, your account converts to the free Basic plan.
If you have cloud recordings stored in Zoom, they will be permanently deleted 30 days after your paid plan expires. Download any important recordings from the Zoom web portal under Recordings > Cloud Recordings before your plan ends.
Only the account owner or an admin with billing privileges can cancel a Zoom subscription. If you are a member of an organization's Zoom account, contact your IT administrator to request cancellation. These steps reflect the Zoom website as of the last update. If you cannot find a specific option, visit Zoom Support for current instructions.
On the App Store (iOS)
If you subscribed to Zoom through Apple's App Store, you must cancel through Apple's subscription settings. The Zoom app and website cannot process the cancellation for App Store purchases.
1Open iPhone Settings
Tap the Settings app on your iPhone or iPad home screen.
2Tap Your Apple ID
At the top of the Settings menu, tap your name and Apple ID banner to open your Apple ID account management screen.
3Select Subscriptions
Tap Subscriptions from the list. You will see all active and expired subscriptions linked to your Apple ID.
4Select Zoom
Find and tap Zoom Workplace (or Zoom Cloud Meetings) from your list of active subscriptions. If Zoom does not appear here, your subscription is billed directly through Zoom, not Apple.
5Cancel the Subscription
Tap Cancel Subscription at the bottom of the screen and confirm when prompted. Your paid features continue until the end of your current Apple billing cycle, after which your Zoom account reverts to the free Basic plan.
If you subscribed through Apple, Apple's refund policy applies instead of Zoom's. To request a refund for an App Store purchase, visit reportaproblem.apple.com.
On Google Play (Android)
If you subscribed to Zoom through the Google Play Store, you need to cancel through Google's subscription management. Canceling within the Zoom app or on the Zoom website will not stop Google Play billing.
Tap your profile icon in the top right corner of the Play Store to open the account menu.
3Go to Payments & Subscriptions
Select Payments & subscriptions from the menu, then tap Subscriptions. This displays all your active Google Play subscriptions.
4Select Zoom
Find and tap Zoom Workplace (or Zoom Cloud Meetings) from the subscriptions list. If Zoom is not listed here, your billing is handled directly through Zoom's website.
5Cancel Your Subscription
Tap Cancel subscription and follow the on-screen prompts to confirm. Your paid Zoom features remain active until the end of the current Google Play billing cycle.
Google Play subscriptions follow Google's refund policy. To request a refund for a Google Play purchase, visit Google Play Help.
Zoom Refund Policy
Zoom's refund policy depends on your plan type and when you request the cancellation:
Monthly plans: Zoom generally does not issue refunds for monthly subscriptions once the billing cycle has started. When you cancel, your paid features remain active until the end of the current month, but you will not receive a prorated refund for unused days.
Annual plans: If you cancel within 30 days of your annual renewal date, you may be eligible for a prorated refund for the unused portion of your subscription. The eligible refund amount is displayed during the cancellation flow on the Zoom website. If you see a Cancel and Refund option during cancellation, select it to receive your refund.
Annual plans (after 30 days): If more than 30 days have passed since your annual renewal, refunds are typically not available. Your paid features remain active for the remainder of the annual term, and your plan will not auto-renew.
To request a refund or dispute a charge, sign in to zoom.us and go to Account Management > Billing. If a refund option appears during the cancellation process, the amount is calculated and displayed automatically. If you do not see a refund option and believe you are eligible, contact Zoom Support to submit a request.
The cancellation steps on this page are for informational purposes only and were accurate as of the last update. Zoom may change their interface, policies, or cancellation process at any time. ReSubs is not affiliated with, endorsed by, or connected to Zoom Video Communications, Inc. For the most current instructions, visit Zoom Support. If you experience billing issues, contact Zoom support directly or your payment provider.
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