Can I pause my Amazon Prime membership instead of canceling?

Yes. During the cancellation process, Amazon may offer you the option to pause your membership. You can also go to Manage Membership and select Pause to temporarily suspend your subscription without losing your account settings.

What happens to my Prime Video watchlist and history?

Your watchlist, viewing history, and account data are retained by Amazon after cancellation. If you resubscribe later, your data will still be there. However, you will lose access to Prime Video content during the period your membership is inactive.

Can I cancel Amazon Prime from the Amazon app?

Yes. Open the Amazon Shopping app, tap the profile icon at the bottom, scroll down and select Manage Prime Membership, tap the Manage Membership dropdown, then tap End Membership. Follow the on-screen prompts to complete cancellation.

How do I cancel if I share my Prime membership with someone?

Only the primary account holder can cancel the membership. If you are part of an Amazon Household sharing arrangement, the person who pays for Prime must cancel. Household members cannot cancel the primary membership on their own.

What if I was charged for Prime without my knowledge?

Contact Amazon customer service at 1-888-280-4331 or visit the Contact Us page. If you were enrolled without clear consent, Amazon is required to provide a refund. You can also dispute the charge with your bank or credit card company.

Cancel Amazon Prime and Get a Refund

Cancel Amazon Prime in under 3 minutes. Check if you qualify for a refund, when benefits end, and how to avoid the next charge.

Cancel your Amazon Prime membership in about 5 minutes. Pick the method that matches how you signed up.

Easy~5 min1-888-280-4331 Amazon Help

Go to Amazon Prime cancellation page

Opens in a new tab — sign in and follow the steps below

On Amazon.com

The most common way to cancel Amazon Prime is through the Amazon website. You can cancel anytime, and your membership remains active until the end of your current billing period.

1Go to Amazon.com

Open your web browser and navigate to amazon.com. Sign in with the email and password associated with your Prime membership.

2Open Your Prime Membership Settings

Hover over Accounts & Lists in the top-right corner of the page. Select Prime Membership from the dropdown menu. You can also go directly to amazon.com/prime.

3Click Manage Membership

On the Prime membership page, hover over or click the Manage Membership dropdown in the top-right area. Select End Membership from the options.

4Work Through the Retention Screens

Amazon will show you multiple screens designed to keep you subscribed. These screens highlight benefits you will lose, such as free shipping, Prime Video, Prime Day access, and exclusive deals. On each screen, look for the Continue to Cancel link — it is often smaller or less prominent than the "Keep My Benefits" button.

5Choose When to End Your Membership

Amazon gives you two options: end your membership immediately or keep your benefits until the end of your current billing period. If you choose to keep benefits until the period ends, auto-renewal is turned off and you will not be charged again.

6Confirm Your Cancellation

Click Cancel My Benefits on the final confirmation screen. You will receive a confirmation email from Amazon. If you chose to keep benefits through the billing period, your access continues until that date.

Amazon is known for using multiple retention screens during the cancellation process. You may see up to four or five screens offering discounts, pauses, or benefit reminders before reaching the final cancellation button. Stay patient and keep clicking through if you want to fully cancel.

On the App Store (iOS)

This method only applies if you originally subscribed to Amazon Prime through Apple's App Store. If you signed up on the Amazon website or app directly, use the web method above instead.

1Open iPhone Settings

Tap the Settings app on your iPhone or iPad. This is the gray gear icon on your home screen.

2Tap Your Apple ID

At the very top of the Settings menu, tap your name and Apple ID. This takes you to your Apple ID account management screen.

3Select Subscriptions

Tap Subscriptions from the list. You will see all active and expired subscriptions linked to your Apple ID.

4Select Amazon Prime

Find and tap Amazon Prime from your active subscriptions. If Amazon Prime is not listed here, your membership is billed directly by Amazon — use the web method instead.

5Cancel the Subscription

Tap Cancel Subscription at the bottom of the screen and confirm when prompted. Your Prime access continues until the end of your current billing period.

Most Amazon Prime memberships are billed directly by Amazon, not through Apple. If you do not see Amazon Prime in your Apple subscriptions, go to amazon.com/prime to cancel instead.

On Google Play (Android)

This method only applies if you originally subscribed to Amazon Prime through Google Play. If you signed up on the Amazon website or app directly, use the web method above.

1Open Google Play Store

Launch the Google Play Store app on your Android device. You can also visit play.google.com/store/account/subscriptions in a web browser.

2Access Your Subscriptions

Tap your profile icon in the top-right corner, then select Payments & subscriptions followed by Subscriptions.

3Select Amazon Prime

Find and tap Amazon Prime from the list. If it is not listed, your Prime membership is billed directly by Amazon — cancel through the web method instead.

4Cancel Your Subscription

Tap Cancel subscription and follow the prompts to confirm. Your access continues until the end of the current billing cycle, and you will not be charged again.

If you subscribed to Prime through the Amazon Shopping app on Android but billing is handled by Amazon directly (not Google Play), you will need to cancel on the Amazon website or in the Amazon app under Your Account, then Prime Membership, then Manage Membership.

Amazon Prime Refund Policy

Scenario	Refund?	What to Do
No benefits used since last charge	Full refund (3-5 business days)	Cancel — refund is automatic
Some benefits used	Partial — case-by-case	Contact Amazon at 1-888-280-4331
Benefits used extensively	No — access continues until period ends	No action needed
Cancel during 30-day free trial	Not charged at all	Cancel before trial ends
Gift or promo code membership	No	Not eligible for refund

FAQ

Looking to cancel other streaming services? See our guides for How to Cancel Netflix, How to Cancel Hulu, How to Cancel Disney+, and How to Cancel Max. For general steps that work with most services, read How to Cancel Any Subscription.

Disclaimer

The cancellation steps on this page are for informational purposes only and were accurate as of the last update. Amazon may change their interface, policies, or cancellation process at any time. ReSubs is not affiliated with Amazon. For the most current instructions, visit Amazon Customer Service. If you experience billing issues, contact Amazon support directly or your payment provider.