Will I lose my files if I cancel Dropbox?

No. When you cancel, your account downgrades to Dropbox Basic (free) at the end of your billing period. All your files and folders remain in your account. However, if you exceed the 2 GB storage limit, Dropbox stops syncing new files to your devices. You can still access everything at dropbox.com.

Can I get a refund after canceling?

Dropbox offers a 30-day money-back guarantee. If you cancel within 30 days of your most recent charge, contact Dropbox support at dropbox.com/get_help to request a refund. If you subscribed through Apple or Google, you need to request the refund through those platforms instead.

What is the difference between canceling and deleting my account?

Canceling your subscription downgrades you to the free Dropbox Basic plan — your account and files remain intact. Deleting your account permanently removes your account, all stored files, and all shared links. If you only want to stop paying, cancel your subscription rather than deleting your account.

Why don't I see the Cancel plan button?

If you subscribed through the Apple App Store or Google Play Store, the Cancel plan option does not appear on the Dropbox website. You must cancel through Apple's subscription settings (Settings > your name > Subscriptions) or through the Google Play Store instead.

Can I switch to a cheaper Dropbox plan instead of canceling?

Yes. On your account settings page at dropbox.com/account, you can downgrade to a less expensive plan (for example, from Professional to Plus) instead of canceling entirely. The change takes effect at the end of your current billing period.

What happens to my shared folders after I cancel?

Your shared folders continue to work. Other members of the shared folder retain access to the files. However, if you exceed your Basic plan storage limit, Dropbox may prevent you from adding new files to shared folders.

Does Dropbox charge a cancellation fee?

No. Dropbox does not charge an early termination fee or cancellation penalty on any plan. You can cancel at any time. Your access continues until the end of your current billing period.

How do I cancel a Dropbox Family plan?

Only the Family plan manager can cancel the plan. The manager should sign in at dropbox.com, go to Manage account, and follow the same cancellation steps. When the Family plan is canceled, all family members are downgraded to individual Basic accounts.

Can I resubscribe to Dropbox after canceling?

Yes. You can upgrade back to a paid plan at any time by visiting dropbox.com/account and selecting a new plan. Your files and account information are preserved, so you pick up right where you left off.

How do I cancel a Dropbox free trial?

The cancellation steps are the same. Go to dropbox.com/account and click Cancel plan, or cancel through Apple or Google if you started the trial on a mobile device. Cancel before the trial ends to avoid being charged. You can also visit the [Dropbox free trial help page](https://help.dropbox.com/plans/cancel-free-trial) for specific instructions.

How to Cancel Dropbox

Step-by-step guide to cancel your Dropbox Plus, Professional, or Essentials subscription on the web, iOS, or Android.

Cancel your Dropbox Plus, Professional, or Essentials subscription in about 5 minutes. Choose the method that matches how you originally signed up.

Easy~5 minDropbox Help Center

On Dropbox.com

If you subscribed directly through the Dropbox website, this is the fastest way to cancel. Your account will downgrade to the free Dropbox Basic plan at the end of your current billing cycle.

1Sign In to Dropbox

Open your web browser and go to dropbox.com. Sign in with the email address and password associated with your paid subscription.

2Open Account Settings

Click your avatar or initials in the bottom-left corner of the page. In the menu that appears, select Manage account. This takes you to your account settings page on dropbox.com/account.

3Click Cancel Plan

Scroll to the bottom of your account settings page and click Cancel plan. If you do not see this option, your subscription may have been purchased through Apple or Google — see the iOS or Android sections below.

4Select a Reason

Dropbox will ask why you want to cancel. Choose a reason from the list and click Continue canceling. Dropbox may offer you a discount or a plan switch to keep you subscribed — decline these offers if you want to fully cancel.

5Confirm Cancellation

Follow the remaining prompts and confirm your cancellation. You will receive a confirmation email from Dropbox. Your paid features remain active until the end of your current billing period, after which your account automatically downgrades to Dropbox Basic.

When you cancel, your account converts to a free Dropbox Basic plan with 2 GB of storage. Your existing files are not deleted, but if you are using more than 2 GB, Dropbox will stop syncing new files to your devices. You can still access all your files at dropbox.com.

These steps reflect the Dropbox website as of the last update. If you cannot find a specific option, visit the Dropbox Help Center for current instructions.

On the App Store (iOS)

If you subscribed to Dropbox through Apple's App Store, you must cancel through Apple's subscription settings — not through Dropbox directly.

1Open iPhone Settings

Tap the Settings app on your iPhone or iPad home screen.

2Tap Your Apple ID

At the very top of the Settings menu, tap your name and Apple ID banner to open your Apple ID account management screen.

3Select Subscriptions

Tap Subscriptions from the list. You will see all active and expired subscriptions linked to your Apple ID.

4Select Dropbox

Find and tap Dropbox from your list of active subscriptions. If you do not see it listed, your subscription is not billed through Apple — try canceling on the Dropbox website instead.

5Cancel the Subscription

Tap Cancel Subscription at the bottom of the screen, then confirm when prompted. Your access continues until the end of your current billing period.

If you subscribed through Apple, Apple's refund policy applies instead of Dropbox's. To request a refund for an App Store purchase, visit reportaproblem.apple.com.

On Google Play (Android)

If you subscribed through the Google Play Store, you can cancel through the Dropbox app or through Google Play directly.

1Open the Dropbox App

Launch the Dropbox app on your Android device. You can also go directly to play.google.com/store/account/subscriptions in a web browser and skip to step 4.

2Go to Account Settings

Tap the Account tab in the bottom-right corner of the app.

3Tap Manage Your Subscription

Select Manage your subscription, then tap How to cancel. This redirects you to your subscription in the Google Play Store. If you do not see this option, your subscription is not billed through Google.

4Cancel on Google Play

Tap Cancel plan at the bottom of the screen, then tap Cancel subscription to confirm. You will receive a confirmation email to your Google account.

Uninstalling the Dropbox app does not cancel your subscription. You must follow the steps above to stop being charged. Google Play subscriptions follow Google's refund policy — visit Google Play Help to request a refund.

What Happens After You Cancel

When you cancel a paid Dropbox plan, your account does not change immediately. Here is what to expect:

Access continues until your billing period ends. You keep all paid features (extra storage, advanced sharing, Smart Sync, etc.) until the end of your current monthly or annual billing cycle.
Your account downgrades to Dropbox Basic. After the billing period ends, your account converts to the free Basic plan with 2 GB of storage.
Your files are not deleted. All files and folders remain in your Dropbox account. However, if your stored data exceeds 2 GB, Dropbox will stop syncing new files to your devices. You can still view and download files at dropbox.com.
Shared folders and links keep working. Files you shared with others remain accessible. Shared folder memberships are preserved.
Some features are removed. You lose access to paid features like extended version history (beyond 30 days), remote device wipe, watermarking, full-text search, and priority support.

If you need to free up space before your plan downgrades, download important files to your computer and remove them from Dropbox to get under the 2 GB limit.

Dropbox Refund Policy

Dropbox offers a 30-day money-back guarantee on paid subscriptions. If you cancel within 30 days of your initial purchase or most recent renewal, you may be eligible for a full refund.

Annual plans: If you cancel within 30 days of being charged, contact Dropbox support to request a refund. After 30 days, no refund is issued, but your access continues until the end of the annual billing period.

Monthly plans: If you cancel within 30 days of your most recent charge, you can request a refund through Dropbox support. Since monthly billing cycles are 30 days or fewer, most monthly plan cancellations are eligible if you act quickly.

EU, UK, and Turkey residents: You are entitled to a refund if you cancel within 14 days of purchase under regional consumer protection laws.

App Store or Google Play purchases: If you subscribed through Apple or Google, you must request refunds through those platforms. Dropbox cannot process refunds for purchases made through third-party app stores.

To request a refund, visit dropbox.com/get_help, sign in, and submit a billing support request. Include your account email and the date of the charge you want refunded. Refunds are typically processed within a few business days.

FAQ

Looking to cancel other productivity subscriptions? See our guides for How to Cancel Adobe, How to Cancel Microsoft 365, How to Cancel Zoom, and How to Cancel Discord Nitro. For general steps that work with most services, read How to Cancel Any Subscription.

Disclaimer

The cancellation steps on this page are for informational purposes only and were accurate as of the last update. Dropbox may change their interface, policies, or cancellation process at any time. ReSubs is not affiliated with Dropbox. For the most current instructions, visit the Dropbox Help Center. If you experience billing issues, contact Dropbox support at dropbox.com/get_help or your payment provider.

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