Frequently Asked Questions
Find answers to common questions about ReSubs
Getting Started
ReSubs is a mobile app that helps you track and manage all your subscriptions in one place. It helps you stay on top of your recurring payments, sends notifications before renewals, and helps you find opportunities to save money by identifying unused services.
We're thrilled that you want to support ReSubs! Here are several ways you can help:
1Share ReSubs with friends and family by sending them the link to the Google Play Store
2Help translate the app into your language on Crowdin
3Write a review or share your experience with ReSubs on social media
4Submit feature requests or report issues on our discussion board
5Upgrade to ReSubs Premium to access advanced features and support development
Have another idea? We'd love to hear it! Feel free to reach out to us at Loading...
Getting started is easy! First, download the app from the App Store or Google Play Store. Then create an account or sign in with your Google or Apple ID. Finally, start adding your subscriptions either manually or by connecting your payment methods for automatic tracking. The app will guide you through each step with simple on-screen instructions.
Yes, ReSubs is currently available on Android devices through the Google Play Store. iOS, macOS, and Windows versions are coming soon. Our development team is working hard to bring ReSubs to more platforms in the near future.
No, you can use ReSubs without creating an account, and your data will be stored locally on your device. However, creating an account allows you to sync your subscription data across multiple devices and ensures your data is backed up securely in the cloud.
Features & Functionality
ReSubs offers two ways to track your subscriptions: manual entry and automatic detection. With manual entry, you can add subscription details yourself, including name, amount, billing cycle, and renewal dates. With automatic detection (premium feature), you can securely connect your payment methods, and ReSubs will automatically identify and track recurring payments.
Yes! ReSubs automatically sends you notifications before your subscriptions renew. You can customize when you receive these reminders (3 days, 1 week, or custom time periods before renewal) in the app settings under 'Notifications.' This helps you stay on top of your payments and gives you time to cancel unused services before being charged.
ReSubs helps you save money in several ways:
1Identifies unused or redundant subscriptions through usage tracking
2Alerts you to price increases by monitoring payment amounts
3Provides spending insights and charts to show where your money is going
4Suggests potential savings by highlighting similar services you're subscribed to
Yes, ReSubs allows you to organize your subscriptions into custom categories such as Entertainment, Productivity, Fitness, etc. This helps you better understand your spending patterns and quickly find specific subscriptions. You can create, edit, or delete categories in the app settings under 'Categories.'
Yes, ReSubs supports multiple currencies. You can set your primary currency in the app settings, and ReSubs will automatically convert all subscription costs to your preferred currency using current exchange rates. This feature is especially useful if you have subscriptions from services based in different countries.
Yes, you can export your subscription data as a CSV file from the app settings. This allows you to create backups, analyze your data in spreadsheet software, or share the information with financial advisors. To export, go to Settings > Export CSV.
Adding a new subscription is simple:
1Tap the '+' button on the home screen
2Select from popular services or create a custom subscription
3Enter details like name, cost, billing cycle, and renewal date
4Add any additional information like category or payment method
5Save your new subscription
Your subscription will appear in your dashboard, and you'll receive reminders before renewal.
Security & Privacy
Yes, we take security extremely seriously. We never store your actual payment credentials on our servers. All sensitive data is encrypted, and we use industry-standard security protocols to ensure your information remains private and secure.
We collect only the information necessary to provide our services. This includes:
- Subscription details you add manually
- Payment dates and amounts
- Basic account information for authentication
- Anonymous usage statistics to improve the app
No, ReSubs does not have access to your bank account data or services. We do not integrate with any banking services or financial institutions. All subscription data is entered manually by you, ensuring complete privacy and control over your financial information.
Yes, if you create an account, your subscription data is automatically backed up to our secure cloud servers. This ensures you won't lose your data if you change phones or reinstall the app. Local-only users (without an account) should regularly export their data manually as a backup using the export feature in Settings > Data Management.
Account & Billing
Yes, ReSubs offers a free version with essential subscription tracking features. You can track up to 5 subscriptions, receive basic reminders, and view simple spending reports without paying anything. Premium features like unlimited subscriptions, advanced analytics, custom categories, and automatic subscription detection are available through our subscription plan.
Upgrading to Premium is easy:
1Tap your profile icon in the top right corner
2Select 'Upgrade to Premium'
3Choose between monthly or annual billing (annual offers savings)
4Complete the purchase using your App Store or Google Play account
Premium features will be instantly unlocked once payment is processed.
You can cancel your ReSubs Premium subscription at any time through your device's app store settings, not within the app itself.
For Android:
1Open Google Play Store
2Go to Profile
3Select Payments & subscriptions
4Tap Subscriptions
5Select ReSubs
6Tap Cancel subscription
You can also manage your subscription directly at play.google.com/store/account/subscriptions
For iOS:
1Open Settings
2Tap your name at the top
3Select Subscriptions
4Find and tap ReSubs
5Select Cancel Subscription
You can also manage your subscription at apps.apple.com/account/subscriptions
Your access to premium features will continue until the end of your current billing period.
No, you won't lose your existing data if you cancel Premium. However, if you have more than 5 active subscriptions, you'll need to delete some to get back under the free plan limit. Premium features like advanced analytics will no longer be accessible, but all your basic subscription information and history will remain intact.
Refund policies are handled by the App Store (for iOS users) or Google Play Store (for Android users) according to their respective policies. Generally, you can request a refund within 48 hours of purchase directly through the store where you made the purchase. For special circumstances, please contact our support team at Loading....
If you've recently purchased Premium and it's not showing up, this could be because:
- The purchase was made within the last 24 hours and is still being processed
- You've recently switched devices and the purchase status needs to sync
- You're signed in with a different account than the one used for the purchase
If you're still having trouble, please contact us at Loading... with your purchase details.
Troubleshooting
If you're not receiving notifications, try these steps:
1Check your device notification settings to ensure ReSubs has permission to send notifications
2In the ReSubs app, go to Settings > Notifications and verify they're enabled
3Check your notification schedule to make sure it's set correctly
4If you use battery optimization or power-saving mode, add ReSubs to your exceptions list
If problems persist, try reinstalling the app.
If you created an account, your data is automatically backed up. Simply log back into your account, and your data should restore. If you were using the app without an account (local mode), you can only recover data if you previously exported it manually. If you have an export file, go to Settings > Import CSV to restore your subscriptions.
Discrepancies can occur due to several factors:
1Currency exchange rate fluctuations
2Taxes or fees added by service providers
3Promotional pricing that has ended
4Price increases by the service provider
You can edit the subscription details manually to match the actual charge by tapping the subscription and selecting 'Edit'.
To resolve performance issues, try these steps:
1Make sure you have the latest version of the app installed
2Restart the app and your device
3Clear the app cache in your device settings
4If you have many subscriptions, consider archiving ones you no longer need to track actively
If problems persist, please contact our support team at Loading... with details about your device model and operating system.
Data Management
Yes, ReSubs supports importing subscription data via CSV files. Many subscription trackers and financial apps allow you to export your data in CSV format.
1Go to Settings > Import CSV
2Select your CSV file
3Follow the mapping instructions to ensure data fields match correctly
Note that some specialized data fields from other apps may not transfer completely.
To delete your account and all associated data, follow these steps:
1Go to Settings > Account > Delete Account
2Confirm your password when prompted
3Select whether you want to export your data before deletion (recommended)
4Confirm deletion
This process is irreversible, and all your data will be permanently removed from our servers within 30 days in accordance with our data retention policy.
Yes, most basic ReSubs features work offline. You can view, add, and edit your subscriptions without an internet connection. However, certain features require connectivity, including: automatic subscription detection, currency conversions, data syncing across devices, and importing/exporting data. The app will automatically sync when you're back online.
Still have questions?
We're here to help! Contact our support team for assistance.
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