Can I avoid the early termination fee?

Cancel within 14 days for a full refund. After that, call (800) 585-0774 to request a waiver, or switch to a cheaper plan to avoid the fee.

Will I lose access to my files?

Your account converts to free Creative Cloud with 2 GB storage. You have 30 days to download files over the limit. Local files are not affected.

Can I open .psd/.ai files without a subscription?

No. Export to standard formats (PDF, PNG, JPEG, MP4) before canceling.

How do I know which plan type I have?

Sign in at [account.adobe.com/plans](https://account.adobe.com/plans). Your plan type is displayed under each subscription.

Can I downgrade instead of canceling?

Yes. Switch to the Photography Plan or a single-app plan to avoid the termination fee. This starts a new 12-month commitment.

How do I cancel a free trial?

Cancel before the 7-day trial ends at account.adobe.com/plans. Same steps as a regular cancellation.

Cancel Adobe Without Paying the Early Termination Fee

Adobe charges up to 50% of your remaining contract to cancel. Here's how to avoid it — plus step-by-step cancellation for every plan type.

Cancel your Adobe Creative Cloud subscription in about 10 minutes. Pick the method that matches how you originally subscribed.

Moderate~10 min(800) 585-0774 Adobe Help Center

Go to Adobe cancellation page

Opens in a new tab — sign in and follow the steps below

On Adobe.com

The most common way to cancel Adobe Creative Cloud is directly through the Adobe website. If you are on an annual plan and cancel after the first 14 days, you will be charged an early termination fee of 50% of your remaining contract balance.

1Go to Adobe Account

Open your web browser and navigate to account.adobe.com/plans. This is the direct link to your plans and subscriptions page.

2Sign In

Sign in with your Adobe ID (email address) and password. If you have multiple accounts, make sure you sign in with the one tied to your Creative Cloud subscription.

3Select Manage Plan

Find the Creative Cloud plan you want to cancel and click Manage plan. If you have multiple Adobe subscriptions (such as Photography Plan and a single-app plan), each one must be canceled separately.

4Click Cancel Your Plan

Scroll to the End your service section and click Cancel your plan. Adobe may offer you a discounted rate or a plan switch to keep you subscribed — decline these if you want to fully cancel.

5Review and Continue

Review your plan details. Adobe will display any applicable early termination fee here. Read the amount carefully, then click Continue to cancel.

6Choose a Reason

Select a cancellation reason from the dropdown list. Adobe may present retention offers based on your reason — skip past these if you want to proceed.

7Confirm Cancellation

Verify the final cancellation details, including the date your access ends and any fee you will be charged. Click Confirm cancellation to complete the process. Check your email for a confirmation from Adobe.

If you are on an annual plan paid monthly, canceling after the first 14 days triggers an early termination fee equal to 50% of your remaining contract balance. For example, if you pay $69.99/month and cancel in month 6, you owe 50% of the remaining 6 months — roughly $210. Read the Refund Policy section below for details on how to minimize or avoid this fee.

You cannot cancel while Adobe is processing a payment. If you see an error, wait 24 hours and try again. These steps reflect the Adobe website as of the last update. If you can't find a specific option, visit the Adobe Help Center for current instructions.

On the App Store (iOS)

If you subscribed to Adobe Creative Cloud through Apple's App Store, you must cancel through Apple's subscription settings — not through Adobe directly.

1Open iPhone Settings

Tap the Settings app on your iPhone or iPad home screen.

2Tap Your Apple ID

At the very top of the Settings menu, tap your name and Apple ID banner to open your Apple ID account management screen.

3Select Subscriptions

Tap Subscriptions from the list. You will see all active and expired subscriptions linked to your Apple ID.

4Select Adobe Creative Cloud

Find and tap Adobe Creative Cloud from your list of active subscriptions. If you do not see it listed, your subscription is not billed through Apple.

5Cancel the Subscription

Tap Cancel Subscription at the bottom of the screen, then confirm when prompted. Your access continues until the end of your current billing period.

If you subscribed through Apple, Apple's refund policy applies instead of Adobe's. Early termination fees do not apply to App Store subscriptions. To request a refund, visit reportaproblem.apple.com.

On Google Play (Android)

If you subscribed through the Google Play Store, cancel through Google's subscription management.

1Open Google Play Store

Launch the Google Play Store app on your Android device. You can also visit play.google.com/store/account/subscriptions in a web browser.

2Access Your Profile

Tap your profile icon in the top right corner of the Play Store to open the account menu.

3Go to Payments & Subscriptions

Select Payments & subscriptions from the menu, then tap Subscriptions. You will see a list of all your active Google Play subscriptions.

4Select Adobe Creative Cloud

Find and tap Adobe Creative Cloud from the list. If it is not listed here, your subscription is billed directly through Adobe.

5Cancel Your Subscription

Tap Cancel subscription and follow the on-screen prompts to confirm. Your access continues until the current billing cycle ends.

Google Play subscriptions follow Google's refund policy. Early termination fees do not apply to subscriptions purchased through Google Play. To request a refund, visit Google Play Help.

Adobe Refund Policy

Plan Type	Cancel Within 14 Days	Cancel After 14 Days
Annual (paid monthly)	Full refund, no fee	50% of remaining months as fee
Annual (prepaid)	Full refund	No refund
Month-to-month	No fee	No fee — access until period ends

How to reduce or avoid the fee: Call (800) 585-0774 or use Adobe live chat — agents can waive fees for financial hardship or long accounts. Alternatively, switch to a cheaper plan (avoids the fee but starts a new 12-month commitment).

FAQ

Looking to cancel other productivity subscriptions? See our guides for How to Cancel Microsoft 365, How to Cancel Zoom, How to Cancel Dropbox, and How to Cancel Discord Nitro. For general steps that work with most services, read How to Cancel Any Subscription.

Disclaimer

The cancellation steps on this page are for informational purposes only and were accurate as of the last update. Adobe may change their interface, policies, or cancellation process at any time. ReSubs is not affiliated with Adobe. For the most current instructions, visit the Adobe Help Center. If you experience billing issues, contact Adobe support directly at (800) 585-0774 or your payment provider.