Peloton offers several membership tiers. All-Access Membership ($49.99/month) is for Peloton hardware owners and provides unlimited classes on your Bike, Tread, Row, or Guide. App One ($15.99/month) gives you access to strength, yoga, HIIT, outdoor running, and other floor-based workouts on your phone or tablet. App+ ($28.99/month) includes everything in App One plus unlimited cycling, running, walking, and rowing classes. The cancellation process is the same regardless of which tier you are on, but the method depends on how you subscribed.
If you own Peloton hardware with a financing or payment plan, canceling your membership does not cancel your hardware payments. Equipment financing is a separate agreement. Contact Peloton support at (866) 679-9129 or your financing provider to manage hardware payments independently.
En el sitio web de Peloton
This is the standard method if you subscribed directly through Peloton. You must be the primary account holder to cancel.
1Ir a Peloton Membership Page
Open your web browser and navigate to members.onepeloton.com. This works on any desktop or mobile browser.
2Iniciar sesión to Your Account
Sign in with the email address and password associated with your Peloton account. You must log in as the primary account holder — secondary profiles on an All-Access membership cannot cancel the subscription.
3Abrir Your Membership Settings
Click your profile icon in the top-right corner of the page and select Memberships from the dropdown menu. You will see your current membership tier, billing date, and payment method.
4Hacer clic en Cancel Membership
On the Memberships page, click Cancel Membership next to your active plan. Peloton may present you with options to pause or switch your plan instead — skip past these if you want to fully cancel.
5Completar the Cancellation Survey
Select a reason for canceling from the list provided. Peloton may offer retention deals such as a discounted rate or a free month. Decline these offers if you want to proceed with cancellation.
6Confirmar tu cancelación
Review the cancellation details, including the date your access ends. Click Confirm to finalize the cancellation. You will receive a confirmation email from Peloton, and your membership remains active until the end of your current billing period.
These steps reflect the Peloton website as of the last update. Peloton may change their interface at any time. If you cannot find a specific option, visit Peloton Support or call (866) 679-9129 for assistance.
En la App Store (iOS)
If you subscribed to Peloton through the Apple App Store, you must cancel through Apple's subscription settings. Canceling on the Peloton website will not work for App Store subscriptions.
1Abrir Ajustes del iPhone
Toca la app de Ajustes en la pantalla de inicio de tu iPhone o iPad.
2Tocar tu Apple ID
En la parte superior del menú de Ajustes, toca tu nombre y banner de Apple ID para abrir la pantalla de gestión de cuenta de Apple ID.
3Seleccionar Suscripciones
Toca Suscripciones de la lista. Verás todas las suscripciones activas y caducadas vinculadas a tu Apple ID.
4Seleccionar Peloton
Find and tap Peloton from your list of active subscriptions. If Peloton is not listed here, your subscription is billed directly through Peloton or another platform.
5Cancelar la suscripción
Toca Cancelar suscripción en la parte inferior de la pantalla, luego confirma cuando se te solicite. Tu acceso continúa hasta el final de tu período de facturación actual.
Si te suscribiste a través de Apple, se aplica la política de reembolso de Apple en lugar de la de Peloton's. To request a refund from Apple, visit reportaproblem.apple.com.
En Google Play (Android)
If you subscribed through the Google Play Store, you need to cancel through Google's subscription management rather than the Peloton website.
Toca tu icono de perfil en la esquina superior derecha de Play Store para abrir el menú de cuenta.
3Ir a Pagos y suscripciones
Selecciona Pagos y suscripciones del menú, luego toca Suscripciones. You will see a list of all your active Google Play subscriptions.
4Seleccionar Peloton
Find and tap Peloton from the subscriptions list. If Peloton is not listed here, your subscription is billed directly through Peloton or another platform.
5Cancelar tu suscripción
Toca Cancelar suscripción y sigue las indicaciones en pantalla para confirmar. Tu acceso continúa hasta que termine el ciclo de facturación actual, y no se te cobrará de nuevo.
Las suscripciones de Google Play siguen la política de reembolso de Google. To request a refund for a Google Play subscription, visit Google Play Help.
Política de reembolso de Peloton
Peloton does not offer prorated refunds when you cancel mid-billing cycle. When you cancel, your membership remains active until the end of your current billing period, y no se te cobrará de nuevo after that date.
There are a few exceptions and details to keep in mind:
60-day billing error window: If you believe you were charged in error, you must notify Peloton within 60 days of the billing date by contacting Member Support at (866) 679-9129 or through the Peloton Contact Us page. Peloton will not issue refunds or credits after this 60-day period.
New York residents: Under New York's auto-renewal law, you may cancel within 14 days of being charged at a new, higher price and receive a prorated refund for the unused portion of your subscription.
Canadian residents (British Columbia): You have 10 days after your initial subscription to cancel for any reason and receive a refund.
Canadian residents (Ontario): You have a 10-day cancellation window under the Consumer Protection Act, with a 15-day refund deadline.
Canadian residents (Saskatchewan): You have a 7-business-day cancellation window with a 15-day refund requirement.
If you subscribed through Apple or Google Play, the refund policies of those platforms apply instead. Contact Apple Support or Google Play Help for platform-specific refund requests.
Los pasos de cancelación en esta página son solo informativos y eran precisos en la última actualización. Peloton puede cambiar su interfaz, políticas o proceso de cancelación en cualquier momento. ReSubs no está afiliado con Peloton. Para las instrucciones más actuales, visita Peloton Support. Si experimentas problemas de facturación, contacta Peloton al soporte directamente en (866) 679-9129 o a tu proveedor de pago.
Rastrea todas tus suscripciones en un solo lugar
Gratis en iOS y Android. Sin conexión bancaria necesaria.
