If your subscription is billed directly by Warner Bros. Discovery (formerly WarnerMedia), you can cancel straight from the Max website. Tu acceso continúa hasta el final de tu período de facturación actual.
1Ir a the Max Website
Open your web browser and navigate to max.com. You can use a computer or mobile browser. This method works for subscriptions billed directly by Warner Bros. Discovery.
2Iniciar sesión to Your Account
Click Sign In in the top right corner and enter your email address and password. If you have multiple profiles, select yours after signing in.
3Abrir Your Subscription Settings
Click your profile icon in the top right corner of the screen. Select Subscription from the dropdown menu. At the top of this page, you can confirm who bills you for Max.
4Hacer clic en Cancel Subscription
Select Cancel Your Subscription. Max may show you alternative options such as switching to a cheaper plan or pausing your subscription. Skip these if you want to fully cancel.
5Confirmar tu cancelación
Review the cancellation details, including when your access will end. Click Confirm Cancellation to complete the process. You will receive a confirmation email and can continue streaming until your billing period ends.
Not sure who bills you? Go to max.com/subscription and check the billing provider listed at the top. If it says a third party (Apple, Google, Roku, Amazon, etc.), use the matching method below instead.
En la App Store (iOS)
If you subscribed to Max through Apple, you need to cancel through your iPhone or iPad settings. Canceling inside the Max app itself will not work.
1Abrir Ajustes del iPhone
Tap the Settings app on your iPhone or iPad home screen. Es el icono gris de engranaje que viene preinstalado en todos los dispositivos iOS.
2Tocar tu Apple ID
En la parte superior del menú de Ajustes, toca tu nombre y banner de Apple ID. Esto te lleva a la pantalla de gestión de cuenta de Apple ID.
3Seleccionar Suscripciones
Toca Suscripciones de la lista. Verás todas las suscripciones activas y caducadas vinculadas a tu Apple ID.
4Seleccionar Max
Find and tap Max (or HBO Max) from your list of active subscriptions. If you do not see it listed, your subscription is not billed through Apple.
5Cancelar la suscripción
Tap Cancel Subscription at the bottom of the screen and confirm when prompted. Your Max access continues until the end of your current billing period.
On iOS 16 and later, you can also manage subscriptions by opening the App Store, tapping your profile icon, then tapping Subscriptions. For older iOS versions, go to Settings, then iTunes & App Store, then tap your Apple ID, then Subscriptions.
En Google Play (Android)
If you subscribed through Google Play on an Android device, you must cancel through the Play Store or Google's subscription management page.
Tap your profile icon in the top right corner of the Play Store. This opens a menu with your account options.
3Ir a Pagos y suscripciones
Select Payments & subscriptions from the menu, then tap Subscriptions. You will see a list of all your active Google Play subscriptions.
4Seleccionar Max
Find and tap Max (or HBO Max) from your subscriptions list. If Max is not listed here, your subscription is billed through a different provider.
5Cancelar tu suscripción
Tap Cancel subscription and follow the on-screen prompts to confirm. Tu acceso continúa hasta que termine el ciclo de facturación actual, y no se te cobrará de nuevo.
If you originally signed up through the Max Android app but do not see it in Google Play subscriptions, your billing may have been handled directly by Warner Bros. Discovery. Cancel at max.com/subscription instead.
En Roku
If you subscribed to Max through your Roku device, you need to cancel through Roku's subscription management portal.
1Visitar the Roku Website
Open a web browser and go to my.roku.com. Sign in with the email and password associated with your Roku account.
2Acceder a Manage Subscriptions
Once logged in, click on Manage your subscriptions. You will see all services currently billed through your Roku account.
3Buscar Max
Locate Max (or HBO Max) in your Active Subscriptions list and click Manage subscription.
4Activar/Desactivar Off Auto-Renew
Click Turn off auto-renew and confirm when prompted. You can continue streaming Max until your subscription expires at the end of your billing period.
You can also cancel directly from your Roku device. Press the Home button on your Roku remote, highlight the Max channel, press the Star button, select Manage subscription, and turn off auto-renew.
Through Amazon (Prime Video Channels)
If you added Max as a Prime Video Channel through Amazon, you need to cancel through your Amazon account.
Click Cancel Channel or Turn off auto-renewal next to Max. Confirm your cancellation when prompted.
4Verificar Cancellation
You should receive a confirmation email from Amazon. Your Max access continues until the end of your current billing period.
If you subscribed to Max as a standalone Amazon Appstore purchase (not a Prime Video Channel), go to amazon.com/appstoresubscriptions and look under Your Subscriptions instead of Prime Video Channels.
Política de reembolso de Max
Max generally does not offer refunds for partial billing periods. When you cancel, your access continues until the end of your current billing cycle. You are not charged again, but you do not receive a prorated refund for unused days.
However, Max may issue refunds in certain situations:
If your credit card was charged without your authorization, contact Max support to report the issue.
If you attempted to cancel before your renewal date but were still charged, reach out to customer service with evidence of your cancellation attempt.
If you see duplicate charges for the same subscription period, Max support can investigate and reverse the extra charge.
If you were unable to stream content due to a prolonged service outage or technical issue on their end, a refund or credit may be offered at their discretion.
Los pasos de cancelación en esta página son solo informativos y eran precisos en la última actualización. Max puede cambiar su interfaz, políticas o proceso de cancelación en cualquier momento. ReSubs no está afiliado con Max or Warner Bros. Discovery. Para las instrucciones más actuales, visita the Max Help Center. Si experimentas problemas de facturación, contacta Max al soporte directamente en (855) 442-6629 o a tu proveedor de pago.
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Gratis en iOS y Android. Sin conexión bancaria necesaria.
