The most direct way to cancel es a través de ClassPass website or mobile app. Your membership stays active until the end of your current billing period, so you can keep booking classes until then.
1Iniciar sesión to ClassPass
Open your web browser and go to classpass.com, or launch the ClassPass app on your phone. Sign in with the email and password tied to your account.
2Ir a Account Settings
Tap or click your profile icon in the bottom right corner of the app, or navigate to your account settings on the website. This opens your account management page.
3Tocar Membership
Select Membership from the account settings menu. You will see your current plan, credit balance, and next billing date.
4Tocar Cancel Membership
Scroll to the bottom of the Membership page and tap Cancel Membership. ClassPass may present a pause option or a discounted plan as a retention offer. Decline these if you want to fully cancel.
5Completar the Survey
ClassPass asks you to complete a brief survey about why you are leaving. Select a reason and follow the on-screen prompts to proceed.
6Confirmar tu cancelación
Tap Confirm to finalize the cancellation. You will receive a confirmation email from the ClassPass Customer Experience team. Your membership remains active through the end of your current billing cycle.
Submit your cancellation request at least 48 hours before your renewal date to make sure it is fully processed before your next charge. ClassPass requires cancellation no later than 24 hours before your billing date to avoid being charged for the next cycle.
Unused credits do not roll over after cancellation. Once your billing period ends, all remaining credits — including rollover credits, top-up credits, and add-on packs — are forfeited. Book any remaining classes before your access expires.
En la App Store (iOS)
If you subscribed to ClassPass through Apple's App Store, you must cancel through Apple's subscription settings. The ClassPass app cannot process the cancellation for you.
1Abrir Ajustes del iPhone
Toca la app de Ajustes en la pantalla de inicio de tu iPhone o iPad.
2Tocar tu Apple ID
En la parte superior del menú de Ajustes, toca tu nombre y banner de Apple ID para abrir la pantalla de gestión de cuenta de Apple ID.
3Seleccionar Suscripciones
Toca Suscripciones de la lista. Verás todas las suscripciones activas y caducadas vinculadas a tu Apple ID.
4Seleccionar ClassPass
Find ClassPass in your list of active subscriptions and tap it. If ClassPass does not appear here, your subscription is billed directly by ClassPass, not Apple.
5Cancelar la suscripción
Toca Cancelar suscripción en la parte inferior de la pantalla y confirma cuando se te solicite. Your ClassPass access continues until the end of your current Apple billing cycle.
Si te suscribiste a través de Apple, se aplica la política de reembolso de Apple. Para solicitar un reembolso de una compra en la App Store, visita reportaproblem.apple.com.
En Google Play (Android)
If you subscribed to ClassPass through the Google Play Store, you need to cancel through Google's subscription management. Canceling inside the ClassPass app will not stop Google Play billing.
Toca tu icono de perfil en la esquina superior derecha de Play Store para abrir el menú de cuenta.
3Ir a Pagos y suscripciones
Selecciona Pagos y suscripciones del menú, luego toca Suscripciones. This displays all your active Google Play subscriptions.
4Seleccionar ClassPass
Find ClassPass in the subscriptions list and tap it. If ClassPass is not listed, your billing is handled directly by ClassPass, not Google Play.
5Cancelar tu suscripción
Toca Cancelar suscripción y sigue las indicaciones en pantalla para confirmar. Your access continues until the end of the current Google Play billing cycle.
Las suscripciones de Google Play siguen la política de reembolso de Google. Para solicitar un reembolso de una compra en Google Play, visita Ayuda de Google Play.
Política de reembolso de ClassPass
ClassPass does not offer refunds for unused months of membership, remaining credits, top-up credits, or add-on credit packs. When you cancel, your credits expire at the end of your current billing period with no reimbursement for the unused balance.
There is one limited exception: ClassPass will provide a refund for your current prepaid subscription period if you cancel and request a refund within 5 days of your first payment. Refunds may also be considered if your subscription is terminated early due to relocation, disability, or death. Outside of these circumstances, all sales are final.
If you cancel a reservation for an individual class at least 12 hours before its start time, the credits used for that booking are automatically returned to your account. Late cancellations (under 12 hours before class) may result in a credit penalty, and no-shows forfeit the full credit cost of the reservation.
If your subscription was billed through Apple or Google Play, ClassPass cannot process the refund. You must submit your request to Apple Support or Google Play Help instead.
Los pasos de cancelación en esta página son solo informativos y eran precisos en la última actualización. ClassPass puede cambiar su interfaz, políticas o proceso de cancelación en cualquier momento. ReSubs no está afiliado con, endorsed by, or connected to ClassPass. Para las instrucciones más actuales, visita ClassPass Help. Si experimentas problemas de facturación, contacta ClassPass al soporte directamente o a tu proveedor de pago.
Rastrea todas tus suscripciones en un solo lugar
Gratis en iOS y Android. Sin conexión bancaria necesaria.
