La forma más común de cancelar Adobe Creative Cloud es directamente a través de the Adobe website. If you are on an annual plan and cancel after the first 14 days, you will be charged an early termination fee of 50% of your remaining contract balance.
1Ir a Adobe Account
Open your web browser and navigate to account.adobe.com/plans. This is the direct link to your plans and subscriptions page.
2Iniciar sesión
Sign in with your Adobe ID (email address) and password. If you have multiple accounts, make sure you sign in with the one tied to your Creative Cloud subscription.
3Seleccionar Manage Plan
Find the Creative Cloud plan you want to cancel and click Manage plan. If you have multiple Adobe subscriptions (such as Photography Plan and a single-app plan), each one must be canceled separately.
4Hacer clic en Cancel Your Plan
Scroll to the End your service section and click Cancel your plan. Adobe may offer you a discounted rate or a plan switch to keep you subscribed — decline these if you want to fully cancel.
5Revisar and Continue
Review your plan details. Adobe will display any applicable early termination fee here. Read the amount carefully, then click Continue to cancel.
6Elegir a Reason
Select a cancellation reason from the dropdown list. Adobe may present retention offers based on your reason — skip past these if you want to proceed.
7Confirmar cancelación
Verify the final cancellation details, including the date your access ends and any fee you will be charged. Click Confirm cancellation to complete the process. Check your email for a confirmation from Adobe.
If you are on an annual plan paid monthly, canceling after the first 14 days triggers an early termination fee equal to 50% of your remaining contract balance. For example, if you pay $69.99/month and cancel in month 6, you owe 50% of the remaining 6 months — roughly $210. Read the Refund Policy section below for details on how to minimize or avoid this fee.
You cannot cancel while Adobe is processing a payment. If you see an error, wait 24 hours and try again. These steps reflect the Adobe website as of the last update. If you can't find a specific option, visit the Adobe Help Center for current instructions.
En la App Store (iOS)
If you subscribed to Adobe Creative Cloud through Apple's App Store, you must cancel through Apple's subscription settings — not through Adobe directly.
1Abrir Ajustes del iPhone
Toca la app de Ajustes en la pantalla de inicio de tu iPhone o iPad.
2Tocar tu Apple ID
En la parte superior del menú de Ajustes, toca tu nombre y banner de Apple ID para abrir la pantalla de gestión de cuenta de Apple ID.
3Seleccionar Suscripciones
Toca Suscripciones de la lista. Verás todas las suscripciones activas y caducadas vinculadas a tu Apple ID.
4Seleccionar Adobe Creative Cloud
Find and tap Adobe Creative Cloud from your list of active subscriptions. If you do not see it listed, your subscription is not billed through Apple.
5Cancelar la suscripción
Toca Cancelar suscripción en la parte inferior de la pantalla, luego confirma cuando se te solicite. Tu acceso continúa hasta el final de tu período de facturación actual.
Si te suscribiste a través de Apple, se aplica la política de reembolso de Apple en lugar de la de Adobe's. Early termination fees do not apply to App Store subscriptions. To request a refund, visit reportaproblem.apple.com.
En Google Play (Android)
If you subscribed through the Google Play Store, cancel through Google's subscription management.
Toca tu icono de perfil en la esquina superior derecha de Play Store para abrir el menú de cuenta.
3Ir a Pagos y suscripciones
Selecciona Pagos y suscripciones del menú, luego toca Suscripciones. You will see a list of all your active Google Play subscriptions.
4Seleccionar Adobe Creative Cloud
Find and tap Adobe Creative Cloud from the list. If it is not listed here, your subscription is billed directly through Adobe.
5Cancelar tu suscripción
Toca Cancelar suscripción y sigue las indicaciones en pantalla para confirmar. Tu acceso continúa hasta que termine el ciclo de facturación actual.
Las suscripciones de Google Play siguen la política de reembolso de Google. Early termination fees do not apply to subscriptions purchased through Google Play. Para solicitar un reembolso, visita Ayuda de Google Play.
Política de reembolso de Adobe
Adobe's refund and cancellation fee policy depends on which plan type you have:
Annual plan, paid monthly: You can cancel within 14 days of your initial purchase for a full refund with no penalty. After 14 days, Adobe charges an early termination fee equal to 50% of the remaining months on your contract. For example, if your plan costs $69.99/month and you cancel in month 3 with 9 months remaining, the fee would be approximately $315 (50% of 9 months at $69.99).
Annual plan, prepaid: If you paid for the full year upfront, you can cancel within 14 days of purchase for a full refund. After 14 days, no refund is issued for the remaining months since the discounted annual pricing does not allow for partial reimbursement.
Month-to-month plan: Puedes cancelar en cualquier momento with no early termination fee. Your access continues until the end of the current billing period. No refund is given for the remaining days in your current month.
If you believe the early termination fee is too high, you can contact Adobe support at (800) 585-0774 or through Adobe's live chat. Support agents have the authority to waive or reduce the fee in certain situations, particularly for financial hardship or long-standing accounts. You can also consider switching to a cheaper plan instead of canceling, which restarts your 12-month commitment but avoids the termination fee entirely.
Los pasos de cancelación en esta página son solo informativos y eran precisos en la última actualización. Adobe puede cambiar su interfaz, políticas o proceso de cancelación en cualquier momento. ReSubs no está afiliado con Adobe. Para las instrucciones más actuales, visita the Adobe Help Center. Si experimentas problemas de facturación, contacta Adobe al soporte directamente en (800) 585-0774 o a tu proveedor de pago.
Rastrea todas tus suscripciones en un solo lugar
Gratis en iOS y Android. Sin conexión bancaria necesaria.
