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Cómo cancelar Dropbox

·9 min read

Guía paso a paso para cancelar your Dropbox Plus, Professional, or Essentials subscription on the web, iOS, or Android.

Cancela tu suscripción de Dropbox Plus, Professional, or Essentials en unos 5 minutos. Choose the method that matches how you originally signed up.

Easy~5 minDropbox Help Center

Ir a la página de cancelación de Dropbox

Se abre en una nueva pestaña — inicia sesión y sigue los pasos a continuación

En Dropbox.com

If you subscribed directly through the Dropbox website, this is the fastest way to cancel. Your account will downgrade to the free Dropbox Basic plan at the end of your current billing cycle.

1Iniciar sesión to Dropbox
Open your web browser and go to dropbox.com. Sign in with the email address and password associated with your paid subscription.
2Abrir Account Settings
Click your avatar or initials in the bottom-left corner of the page. In the menu that appears, select Manage account. This takes you to your account settings page on dropbox.com/account.
3Hacer clic en Cancel Plan
Scroll to the bottom of your account settings page and click Cancel plan. If you do not see this option, your subscription may have been purchased through Apple or Google — see the iOS or Android sections below.
4Seleccionar a Reason
Dropbox will ask why you want to cancel. Choose a reason from the list and click Continue canceling. Dropbox may offer you a discount or a plan switch to keep you subscribed — decline these offers if you want to fully cancel.
5Confirmar cancelación
Follow the remaining prompts and confirm your cancellation. You will receive a confirmation email from Dropbox. Your paid features remain active until the end of your current billing period, after which your account automatically downgrades to Dropbox Basic.
When you cancel, your account converts to a free Dropbox Basic plan with 2 GB of storage. Your existing files are not deleted, but if you are using more than 2 GB, Dropbox will stop syncing new files to your devices. You can still access all your files at dropbox.com.
These steps reflect the Dropbox website as of the last update. If you cannot find a specific option, visit the Dropbox Help Center for current instructions.

En la App Store (iOS)

If you subscribed to Dropbox through Apple's App Store, you must cancel through Apple's subscription settings — not through Dropbox directly.

1Abrir Ajustes del iPhone
Toca la app de Ajustes en la pantalla de inicio de tu iPhone o iPad.
2Tocar tu Apple ID
En la parte superior del menú de Ajustes, toca tu nombre y banner de Apple ID para abrir la pantalla de gestión de cuenta de Apple ID.
3Seleccionar Suscripciones
Toca Suscripciones de la lista. Verás todas las suscripciones activas y caducadas vinculadas a tu Apple ID.
4Seleccionar Dropbox
Find and tap Dropbox from your list of active subscriptions. If you do not see it listed, your subscription is not billed through Apple — try canceling on the Dropbox website instead.
5Cancelar la suscripción
Toca Cancelar suscripción en la parte inferior de la pantalla, luego confirma cuando se te solicite. Tu acceso continúa hasta el final de tu período de facturación actual.
Si te suscribiste a través de Apple, se aplica la política de reembolso de Apple en lugar de la de Dropbox's. Para solicitar un reembolso de una compra en la App Store, visita reportaproblem.apple.com.

En Google Play (Android)

If you subscribed through the Google Play Store, you can cancel through the Dropbox app or through Google Play directly.

1Abrir the Dropbox App
Launch the Dropbox app on your Android device. You can also go directly to play.google.com/store/account/subscriptions in a web browser and skip to step 4.
2Ir a Account Settings
Tap the Account tab in the bottom-right corner of the app.
3Tocar Manage Your Subscription
Select Manage your subscription, then tap How to cancel. This redirects you to your subscription in the Google Play Store. If you do not see this option, your subscription is not billed through Google.
4Cancelar on Google Play
Tap Cancel plan at the bottom of the screen, then tap Cancel subscription to confirm. You will receive a confirmation email to your Google account.
Uninstalling the Dropbox app does not cancel your subscription. You must follow the steps above to stop being charged. Google Play subscriptions follow Google's refund policy — visit Google Play Help to request a refund.

Qué sucede después de cancelar

When you cancel a paid Dropbox plan, your account does not change immediately. Here is what to expect:

  • Access continues until your billing period ends. You keep all paid features (extra storage, advanced sharing, Smart Sync, etc.) until the end of your current monthly or annual billing cycle.
  • Your account downgrades to Dropbox Basic. After the billing period ends, your account converts to the free Basic plan with 2 GB of storage.
  • Your files are not deleted. All files and folders remain in your Dropbox account. However, if your stored data exceeds 2 GB, Dropbox will stop syncing new files to your devices. You can still view and download files at dropbox.com.
  • Shared folders and links keep working. Files you shared with others remain accessible. Shared folder memberships are preserved.
  • Some features are removed. You lose access to paid features like extended version history (beyond 30 days), remote device wipe, watermarking, full-text search, and priority support.

If you need to free up space before your plan downgrades, download important files to your computer and remove them from Dropbox to get under the 2 GB limit.

Política de reembolso de Dropbox

Dropbox offers a 30-day money-back guarantee on paid subscriptions. If you cancel within 30 days of your initial purchase or most recent renewal, you may be eligible for a full refund.

Annual plans: If you cancel within 30 days of being charged, contact Dropbox support to request a refund. After 30 days, no refund is issued, but your access continues until the end of the annual billing period.

Monthly plans: If you cancel within 30 days of your most recent charge, you can request a refund through Dropbox support. Since monthly billing cycles are 30 days or fewer, most monthly plan cancellations are eligible if you act quickly.

EU, UK, and Turkey residents: You are entitled to a refund if you cancel within 14 days of purchase under regional consumer protection laws.

App Store or Google Play purchases: If you subscribed through Apple or Google, you must request refunds through those platforms. Dropbox cannot process refunds for purchases made through third-party app stores.

To request a refund, visit dropbox.com/get_help, sign in, and submit a billing support request. Include your account email and the date of the charge you want refunded. Refunds are typically processed within a few business days.

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¿Buscas cancelar otras suscripciones de productividad? Consulta nuestras guías para Cómo cancelar Adobe, Cómo cancelar Microsoft 365, Cómo cancelar Zoom, and Cómo cancelar Discord Nitro. Para pasos generales que funcionan con la mayoría de servicios, lee Cómo cancelar Any Subscription.

Los pasos de cancelación en esta página son solo informativos y eran precisos en la última actualización. Dropbox puede cambiar su interfaz, políticas o proceso de cancelación en cualquier momento. ReSubs no está afiliado con Dropbox. Para las instrucciones más actuales, visita the Dropbox Help Center. Si experimentas problemas de facturación, contacta Dropbox support at dropbox.com/get_help o a tu proveedor de pago.

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