Will I lose access to Zoom immediately after canceling?

No. Your paid features (longer meetings, cloud recording, increased participants) stay active until the end of your current billing period. After that, your account automatically downgrades to the free Zoom Basic plan, which allows unlimited one-on-one meetings and group meetings up to 40 minutes.

What happens to my cloud recordings when I cancel?

Cloud recordings stored in your Zoom account are permanently deleted 30 days after your paid plan expires. Download any recordings you want to keep before your plan ends by going to Recordings > Cloud Recordings in the Zoom web portal.

Can I still use Zoom after canceling my subscription?

Yes. Canceling a paid plan does not delete your Zoom account. Your account reverts to the free Basic plan, which includes unlimited one-on-one meetings, group meetings up to 40 minutes, and 100 participants per meeting. Your contacts, meeting history, and settings are preserved.

Can I get a refund from Zoom?

For annual plans, you may receive a prorated refund if you cancel within 30 days of your renewal date. Monthly plans are generally non-refundable. During the cancellation process on the Zoom website, a refund option will appear if you are eligible.

How do I cancel Zoom if my company pays for it?

If your Zoom account is managed by your employer or organization, only the account owner or a billing admin can cancel the subscription. Contact your IT department or the person who set up the account to request cancellation.

How do I know if I subscribed through Apple, Google, or Zoom directly?

Check your email for past Zoom payment receipts. If the charge came from Apple or Google, you subscribed through the respective app store. You can also check the Billing page at zoom.us — if it shows your plan details and payment method, you subscribed directly through Zoom.

Can I downgrade to a cheaper Zoom plan anstatt canceling?

Yes. On the Billing page at zoom.us, you can switch to a lower-tier plan anstatt canceling entirely. For example, you can downgrade from Zoom Business to Zoom Pro. The change takes effect at the start of your next billing cycle.

What happens to my scheduled meetings after I cancel?

Your existing scheduled meetings remain on your calendar, but they will be subject to Basic plan limitations (40-minute limit for group meetings) once your paid plan expires. Recurring meetings will continue to work under the free plan's restrictions.

How do I cancel a Zoom add-on without canceling my entire plan?

Sign in at zoom.us and go to Account Management > Billing. Each add-on (Zoom Phone, Large Meetings, extra Cloud Storage, Zoom Whiteboard, etc.) has its own Cancel option. You can remove individual add-ons without affecting your base plan.

What if Zoom keeps charging me after I cancel?

Check your email for a cancellation confirmation. If you were charged after successfully canceling, contact Zoom Support at [support.zoom.com](https://support.zoom.com) to dispute the charge. You can also contact your bank or credit card provider to initiate a chargeback if Zoom does not resolve the issue.

So kündigen Sie Zoom

Schritt-für-Schritt-Anleitung zum Kündigen Ihres Zoom-Abonnements im Web, auf iOS oder Android. Erfahren Sie mehr über Erstattungsrichtlinien und was mit Ihrem Konto passiert.

Kündigen Sie Ihr Zoom Pro, Business, or other paid Abonnement in ca. 5 Minuten. Wählen Sie die Methode, die zu Ihrer ursprünglichen Anmeldung passt.

Easy~5 minZoom Support

Zur Kündigungsseite von Zoom

Öffnet in einem neuen Tab — melden Sie sich an und folgen Sie den Schritten unten

Auf Zoom.us (Account Management)

Der üblichste Weg zum Kündigen von a Zoom subscription ist direkt über die Zoom website. When you cancel, your paid features remain active until the end of your current billing period, and then your account automatically downgrades to the free Zoom Basic plan.

1Sign In to Zoom

Open a web browser and go to zoom.us/signin. Log in with the email address and password associated with your Zoom account. If you use SSO (single sign-on) through your company, use that sign-in method instead.

2Go to Billing

In the left-hand navigation menu, click Account Management, then select Billing. This takes you to the page where all your active plans and payment information are displayed.

3View Your Current Plan

On the Current Plans tab, you will see your active Zoom subscription (Pro, Business, Zoom One, etc.) along with details like your billing cycle, next payment date, and plan cost.

4Click Cancel Plan

Click Cancel Plan or Cancel Subscription next to the plan you want to cancel. If you have multiple Zoom add-ons (such as Zoom Phone, Large Meetings, or Cloud Storage), each one must be canceled separately.

5Review What You Will Lose

Zoom displays a summary of the features you will lose when your plan expires. This includes things like extended meeting durations, cloud recording storage, and higher participant limits. Review the list carefully.

6Select a Reason and Confirm

Choose a cancellation reason from the options provided. Zoom may offer you a discount or alternative plan to keep you subscribed — decline these if you want to fully cancel. Click Continue to Cancel and then Confirm Cancellation to finalize the process.

7Check for Confirmation

Look for a cancellation confirmation on screen and in your email inbox. Your paid features remain active until the end of your current billing period. After that date, your account converts to the free Basic plan.

If you have cloud recordings stored in Zoom, they will be permanently deleted 30 days after your paid plan expires. Download any important recordings from the Zoom web portal under Recordings > Cloud Recordings before your plan ends.

Only the account owner or an admin with billing privileges can cancel a Zoom subscription. If you are a member of an organization's Zoom account, contact your IT administrator to request cancellation. These steps reflect the Zoom website as of the last update. If you cannot find a specific option, visit Zoom Support for current instructions.

Im App Store (iOS)

If you subscribed to Zoom through Apple's App Store, müssen Sie über Apples Abo-Einstellungen kündigen. The Zoom app and website cannot process the cancellation for App Store purchases.

1iPhone-Einstellungen öffnen

Tippen Sie auf die Einstellungen-App auf Ihrem iPhone- oder iPad-Startbildschirm.

2Tap Your Apple ID

Tippen Sie oben im Einstellungsmenü auf Ihren Namen und das Apple-ID-Banner, um die Apple-ID-Kontoverwaltung zu öffnen.

3Select Subscriptions

Tippen Sie in der Liste auf Abonnements. Sie sehen alle aktiven und abgelaufenen Abonnements, die mit Ihrer Apple-ID verknüpft sind.

4Select Zoom

Find and tap Zoom Workplace (or Zoom Cloud Meetings) from your list of active subscriptions. If Zoom does not appear here, your subscription is billed directly through Zoom, not Apple.

5Cancel the Subscription

Tippen Sie unten auf dem Bildschirm auf Abo kündigen und bestätigen Sie die Aufforderung. Your paid features continue until the end of your current Apple billing cycle, after which your Zoom account reverts to the free Basic plan.

Wenn Sie über Apple abonniert haben, gilt Apples Erstattungsrichtlinie anstatt Zoom's. Um eine Erstattung für einen App Store-Kauf zu beantragen, besuchen Sie reportaproblem.apple.com.

Über Google Play (Android)

If you subscribed to Zoom through the Google Play Store, you need to cancel through Google's subscription management. Canceling within the Zoom app or on the Zoom website will not stop Google Play billing.

1Open Google Play Store

Öffnen Sie die Google Play Store-App auf Ihrem Android-Gerät. Sie können auch play.google.com/store/account/subscriptions in einem beliebigen Webbrowser besuchen.

2Access Your Profile

Tippen Sie auf Ihr Profilsymbol in der oberen rechten Ecke des Play Store, um das Kontomenü zu öffnen.

3Go to Payments & Subscriptions

Wählen Sie Zahlungen & Abonnements aus dem Menü und tippen Sie dann auf Abonnements. Hier werden alle Ihre aktiven Google Play-Abonnements angezeigt.

4Select Zoom

Find and tap Zoom Workplace (or Zoom Cloud Meetings) from the subscriptions list. If Zoom is not listed here, your billing is handled directly through Zoom's website.

5Cancel Your Subscription

Tippen Sie auf Abo kündigen und folgen Sie den Bildschirmanweisungen zur Bestätigung. Your paid Zoom features remain active until the end of the current Google Play billing cycle.

Google Play-Abonnements unterliegen der Erstattungsrichtlinie von Google. Um eine Erstattung für einen Google Play-Kauf zu beantragen, besuchen Sie die Google Play-Hilfe.

Zoom Erstattungsrichtlinie

Zoom's refund policy depends on your plan type and when you request the cancellation:

Monthly plans: Zoom generally does not issue refunds for monthly subscriptions once the billing cycle has started. When you cancel, your paid features remain active until the end of the current month, but you will not receive a prorated refund for unused days.

Annual plans: If you cancel within 30 days of your annual renewal date, you may be eligible for a prorated refund for the unused portion of your subscription. The eligible refund amount is displayed during the cancellation flow on the Zoom website. If you see a Cancel and Refund option during cancellation, select it to receive your refund.

Annual plans (after 30 days): If more than 30 days have passed since your annual renewal, refunds are typically not available. Your paid features remain active for the remainder of the annual term, and your plan will not auto-renew.

To request a refund or dispute a charge, sign in to zoom.us and go to Account Management > Billing. If a refund option appears during the cancellation process, the amount is calculated and displayed automatically. If you do not see a refund option and believe you are eligible, contact Zoom Support to submit a request.

FAQ

Haftungsausschluss

Die Kündigungsschritte auf dieser Seite dienen nur zu Informationszwecken und waren zum Zeitpunkt der letzten Aktualisierung korrekt. Zoom kann seine Oberfläche, Richtlinien oder den Kündigungsprozess jederzeit ändern. ReSubs ist nicht verbunden mit, wird nicht unterstützt von und steht in keiner Verbindung zu Zoom Video Communications, Inc. Für die aktuellsten Anweisungen besuchen Sie Zoom Support. Wenn Sie Abrechnungsprobleme haben, kontaktieren Sie Zoom den Support direkt oder Ihren Zahlungsanbieter.

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