What happens to my Office apps after I cancel Microsoft 365?

Your Office apps (Word, Excel, PowerPoint, Outlook) switch to read-only mode. You can open and view existing documents, but you cannot edit, create, or save new files. The apps remain installed on your device but with limited functionality.

What happens to my OneDrive files after cancellation?

Your OneDrive storage allowance drops from 1 TB to 5 GB. If your stored files exceed 5 GB, you will not lose them immediately, but you cannot upload new files or sync changes until you reduce your storage. Microsoft gives you a grace period to download your files, but after an extended period of inactivity, files exceeding the limit may be deleted.

Can I still use the free version of Office after canceling?

Yes. You can use the free web-based versions of Word, Excel, and PowerPoint at [office.com](https://www.office.com). These online versions have fewer features than the desktop apps but are fully functional for basic document editing.

Will I lose my Outlook.com email address?

No. Your Outlook.com or Hotmail email address is tied to your Microsoft account, not your Microsoft 365 subscription. You will keep your email address and can continue using it through the web at [outlook.com](https://outlook.com). However, your Outlook.com storage reverts to 15 GB.

How do I know if I subscribed through Microsoft, Apple, or Google?

Check your email for the original purchase receipt. If you see a receipt from Apple or Google, you need to cancel through their respective platforms. You can also check your active subscriptions in your Apple ID settings or Google Play account. If neither shows a Microsoft 365 subscription, you purchased directly from Microsoft.

Can I cancel a Microsoft 365 Family subscription and keep individual access?

If you cancel Microsoft 365 Family, all members in the family group lose access to premium features. Each member would need to purchase their own individual subscription (Microsoft 365 Personal) to continue using the full Office apps. Shared OneDrive storage is also removed for all members.

Does Microsoft offer a free trial, and how do I cancel it?

Microsoft offers a 1-month free trial for Microsoft 365 Personal and Family. To avoid being charged, cancel before the trial period ends. The cancellation steps are the same — go to [account.microsoft.com/services](https://account.microsoft.com/services) and cancel your subscription before the trial expires.

Can I reactivate my subscription later?

Yes. Sign in at [account.microsoft.com](https://account.microsoft.com) and resubscribe at any time. Microsoft retains your account information, so you can pick up where you left off. However, if your OneDrive files were deleted due to exceeding the free storage limit, they cannot be recovered.

How do I cancel Microsoft 365 for Business?

Business subscriptions are managed through the Microsoft 365 admin center. Go to [admin.microsoft.com](https://admin.microsoft.com), navigate to **Billing** then **Your products**, select the subscription, and click **Cancel subscription**. Only account administrators can cancel business plans.

So kündigen Sie Microsoft 365

Schritt-für-Schritt-Anleitung zum Kündigen Ihres Microsoft 365-Abonnements online, auf iOS oder Android. Erfahren Sie mehr über Erstattungsberechtigung und was mit Ihren Dateien passiert.

Kündigen Sie Ihr Microsoft 365 Abonnement in ca. 5 Minuten. Wählen Sie unten die Methode, die zu Ihrer ursprünglichen Anmeldung passt.

Easy~5 min(800) 865-9408 Microsoft Support

Zur Kündigungsseite von Microsoft 365

Öffnet in einem neuen Tab — melden Sie sich an und folgen Sie den Schritten unten

Auf the Microsoft Account Website

Der unkomplizierteste Weg zum Kündigen Microsoft 365 ist über die Microsoft account portal. This method works for subscriptions purchased directly from Microsoft, including Microsoft 365 Personal, Family, and Basic plans.

1Go to Microsoft Account Services

Open your web browser and navigate to account.microsoft.com/services. This takes you directly to the services and subscriptions page for your Microsoft account.

2Sign In

Sign in with the Microsoft account (email address and password) you used to purchase the subscription. If you have multiple Microsoft accounts, make sure you are using the correct one.

3Find Microsoft 365

Locate your Microsoft 365 subscription in the list. It may appear as Microsoft 365 Personal, Microsoft 365 Family, or Microsoft 365 Basic depending on your plan.

4Select Manage

Click Manage next to your Microsoft 365 subscription. This opens the subscription management page where you can view billing details and cancellation options.

5Click Cancel Subscription

Click Cancel subscription. Microsoft may present you with offers to stay, such as a discounted rate or a plan switch. Decline these if you want to proceed with cancellation.

6Confirm Cancellation

Review the cancellation summary, including when your access will end and any refund you may receive. Click Confirm cancellation to finalize the process. Check your email for a cancellation confirmation from Microsoft.

After your Microsoft 365 subscription ends, Office apps like Word, Excel, and PowerPoint switch to read-only mode. You can still open and view your documents, but you cannot edit, create, or save new files. Your OneDrive storage drops to 5 GB, so download any files that exceed this limit before your subscription expires.

If you do not want to cancel immediately, you can turn off recurring billing instead. This lets you keep using Microsoft 365 until the end of your current billing period without being charged again. Go to the Manage page for your subscription and toggle off recurring billing.

Im App Store (iOS)

If you subscribed to Microsoft 365 through Apple's App Store, müssen Sie über Apples Abo-Einstellungen kündigen. Canceling through the Microsoft website will not work for App Store subscriptions.

1iPhone-Einstellungen öffnen

Tippen Sie auf die Einstellungen-App auf Ihrem iPhone- oder iPad-Startbildschirm.

2Tap Your Apple ID

Tippen Sie oben im Einstellungsmenü auf Ihren Namen und das Apple-ID-Banner, um die Apple-ID-Kontoverwaltung zu öffnen.

3Select Subscriptions

Tippen Sie in der Liste auf Abonnements. Sie sehen alle aktiven und abgelaufenen Abonnements, die mit Ihrer Apple-ID verknüpft sind.

4Select Microsoft 365

Find and tap Microsoft 365 from your list of active subscriptions. If you do not see it listed, your subscription was not purchased through Apple and you need to cancel through the Microsoft website instead.

5Cancel the Subscription

Tippen Sie unten auf dem Bildschirm auf Abo kündigen und bestätigen Sie die Aufforderung. Ihr Zugang besteht bis zum Ende Ihres aktuellen Abrechnungszeitraums weiter.

Wenn Sie über Apple abonniert haben, gilt Apples Erstattungsrichtlinie anstatt Microsoft's. Um eine Erstattung für einen App Store-Kauf zu beantragen, besuchen Sie reportaproblem.apple.com. Apple typically processes refund requests within 48 hours.

Über Google Play (Android)

If you subscribed to Microsoft 365 through the Google Play Store, you need to cancel through Google's subscription management.

1Open Google Play Store

Öffnen Sie die Google Play Store-App auf Ihrem Android-Gerät. Sie können auch play.google.com/store/account/subscriptions in einem Webbrowser besuchen.

2Access Your Profile

Tippen Sie auf Ihr Profilsymbol in der oberen rechten Ecke des Play Store, um das Kontomenü zu öffnen.

3Go to Payments & Subscriptions

Wählen Sie Zahlungen & Abonnements aus dem Menü und tippen Sie dann auf Abonnements. Sie sehen eine Liste aller Ihrer aktiven Google Play-Abonnements.

4Select Microsoft 365

Find and tap Microsoft 365 from the list. If it does not appear here, your subscription was purchased directly from Microsoft and you need to cancel through the Microsoft account website.

5Cancel Your Subscription

Tippen Sie auf Abo kündigen und folgen Sie den Bildschirmanweisungen zur Bestätigung. Ihr Zugang besteht bis zum Ende des aktuellen Abrechnungszyklus weiter.

Google Play-Abonnements unterliegen der Erstattungsrichtlinie von Google. Um eine Erstattung für einen Google Play-Kauf zu beantragen, besuchen Sie die Google Play-Hilfe.

Microsoft 365 Erstattungsrichtlinie

Microsoft offers refunds for Microsoft 365 cancellations, but the terms depend on your account type and how long ago you subscribed or renewed:

Within 30 days of purchase or renewal: If you cancel within the first 30 days, you are generally eligible for a full refund. Microsoft processes the refund automatically after cancellation, and it typically takes 3 to 5 business days to appear on your statement.

After 30 days: Once the 30-day window has passed, you are not eligible for a refund for the current billing period. You can turn off recurring billing so your subscription continues until the end of the current term without renewing.

Prorated refunds in select countries: In certain countries including Canada, Denmark, Germany, Israel, South Korea, Netherlands, Poland, Portugal, and Turkey, Microsoft provides prorated refunds even after the initial refund window. If you are in one of these regions, you may receive a partial refund for the unused portion of your subscription.

App Store and Google Play purchases: If you purchased Microsoft 365 through Apple or Google, their respective refund policies apply. Contact Apple at reportaproblem.apple.com or Google at Google Play Help to request a refund.

If you have questions about your refund eligibility or need help with a billing issue, contact Microsoft support at (800) 865-9408 or through the Microsoft Support contact page.

FAQ

Haftungsausschluss

Die Kündigungsschritte auf dieser Seite dienen nur zu Informationszwecken und waren zum Zeitpunkt der letzten Aktualisierung korrekt. Microsoft kann seine Oberfläche, Richtlinien oder den Kündigungsprozess jederzeit ändern. ReSubs ist nicht verbunden mit Microsoft. Für die aktuellsten Anweisungen besuchen Sie Microsoft Support. Wenn Sie Abrechnungsprobleme haben, kontaktieren Sie Microsoft den Support direkt unter (800) 865-9408 oder Ihren Zahlungsanbieter.

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