Will I lose access immediately after canceling?

No. Your ClassPass membership stays active until the end of your current billing period. You can continue booking and attending classes until that date. After the period ends, you lose access to all credits and membership features.

What happens to my unused credits?

All unused credits — including your monthly allotment, rollover credits, top-up credits, and add-on packs — are forfeited when your billing period ends after cancellation. ClassPass does not refund or compensate for unused credits.

Can I pause my membership anstatt canceling?

Yes. ClassPass allows you to pause your membership for a limited time. During a pause, you are not charged and do not receive credits. ClassPass may offer a pause option when you begin the cancellation process. You can also pause from the Membership section of your account settings.

Is there a cancellation fee?

No. ClassPass does not charge an early termination fee or cancellation fee. You can cancel at any time without penalty, though you will not receive a refund for the current billing period.

ClassPass generally does not issue refunds. The only exception is if you request a refund within 5 days of your very first payment, or if cancellation is due to relocation, disability, or death. Contact ClassPass support for these cases.

How do I know if I subscribed through Apple or Google?

Check your email for past ClassPass receipts. If the receipt is from Apple or Google Play rather than ClassPass, your billing is managed by that platform. You can also check your subscription lists in iPhone Settings or the Google Play Store.

Can I reactivate my membership later?

Yes. You can resubscribe at any time by logging in to your ClassPass account and selecting a new plan. Your account history and preferences are preserved, but any previously unused credits are not restored.

How long does cancellation take?

The cancellation is processed once you confirm. The entire process takes most people under 5 Minuten. Submit your request at least 48 hours before your renewal date to avoid being charged for the next cycle.

Do rollover credits carry over after canceling?

No. Rollover credits are forfeited when your membership ends. If you have accumulated rollover credits, use them before your billing period expires.

What if ClassPass keeps charging me after I cancel?

Check your email for a cancellation confirmation. If you were charged after successfully canceling, contact [ClassPass Support](https://help.classpass.com/hc/en-us/articles/204578119-How-do-I-cancel-my-ClassPass-membership) to request a review. You can also dispute the charge with your bank or credit card provider.

So kündigen Sie ClassPass

Schritt-für-Schritt-Anleitung zum Kündigen Ihrer ClassPass-Mitgliedschaft im Web, in der App, auf iOS oder Android. Erfahren Sie mehr über ungenutzte Credits und die Erstattungsrichtlinie.

Kündigen Sie Ihr ClassPass Mitgliedschaft in ca. 5 Minuten. Wählen Sie die Methode, die zu Ihrer ursprünglichen Anmeldung passt.

Easy~5 minClassPass Help

Zur Kündigungsseite von ClassPass

Öffnet in einem neuen Tab — melden Sie sich an und folgen Sie den Schritten unten

Auf ClassPass.com or the ClassPass App

Der direkteste Weg zum Kündigen ist über die ClassPass website or mobile app. Your membership stays active until the end of your current billing period, so you can keep booking classes until then.

1Log In to ClassPass

Open your web browser and go to classpass.com, or launch the ClassPass app on your phone. Sign in with the email and password tied to your account.

2Go to Account Settings

Tap or click your profile icon in the bottom right corner of the app, or navigate to your account settings on the website. This opens your account management page.

3Tap Membership

Select Membership from the account settings menu. You will see your current plan, credit balance, and next billing date.

4Tap Cancel Membership

Scroll to the bottom of the Membership page and tap Cancel Membership. ClassPass may present a pause option or a discounted plan as a retention offer. Decline these if you want to fully cancel.

5Complete the Survey

ClassPass asks you to complete a brief survey about why you are leaving. Select a reason and follow the on-screen prompts to proceed.

6Confirm Your Cancellation

Tap Confirm to finalize the cancellation. You will receive a confirmation email from the ClassPass Customer Experience team. Your membership remains active through the end of your current billing cycle.

Submit your cancellation request at least 48 hours before your renewal date to make sure it is fully processed before your next charge. ClassPass requires cancellation no later than 24 hours before your billing date to avoid being charged for the next cycle.

Unused credits do not roll over after cancellation. Once your billing period ends, all remaining credits — including rollover credits, top-up credits, and add-on packs — are forfeited. Book any remaining classes before your access expires.

Im App Store (iOS)

If you subscribed to ClassPass through Apple's App Store, müssen Sie über Apples Abo-Einstellungen kündigen. The ClassPass app cannot process the cancellation for you.

1iPhone-Einstellungen öffnen

Tippen Sie auf die Einstellungen-App auf Ihrem iPhone- oder iPad-Startbildschirm.

2Tap Your Apple ID

Tippen Sie oben im Einstellungsmenü auf Ihren Namen und das Apple-ID-Banner, um die Apple-ID-Kontoverwaltung zu öffnen.

3Select Subscriptions

Tippen Sie in der Liste auf Abonnements. Sie sehen alle aktiven und abgelaufenen Abonnements, die mit Ihrer Apple-ID verknüpft sind.

4Select ClassPass

Find ClassPass in your list of active subscriptions and tap it. If ClassPass does not appear here, your subscription is billed directly by ClassPass, not Apple.

5Cancel the Subscription

Tippen Sie unten auf dem Bildschirm auf Abo kündigen und bestätigen Sie die Aufforderung. Your ClassPass access continues until the end of your current Apple billing cycle.

Wenn Sie über Apple abonniert haben, gilt Apples Erstattungsrichtlinie. Um eine Erstattung für einen App Store-Kauf zu beantragen, besuchen Sie reportaproblem.apple.com.

Über Google Play (Android)

If you subscribed to ClassPass through the Google Play Store, you need to cancel through Google's subscription management. Canceling inside the ClassPass app will not stop Google Play billing.

1Open Google Play Store

Öffnen Sie die Google Play Store-App auf Ihrem Android-Gerät. Sie können auch play.google.com/store/account/subscriptions in einem beliebigen Webbrowser besuchen.

2Access Your Profile

Tippen Sie auf Ihr Profilsymbol in der oberen rechten Ecke des Play Store, um das Kontomenü zu öffnen.

3Go to Payments & Subscriptions

Wählen Sie Zahlungen & Abonnements aus dem Menü und tippen Sie dann auf Abonnements. Hier werden alle Ihre aktiven Google Play-Abonnements angezeigt.

4Select ClassPass

Find ClassPass in the subscriptions list and tap it. If ClassPass is not listed, your billing is handled directly by ClassPass, not Google Play.

5Cancel Your Subscription

Tippen Sie auf Abo kündigen und folgen Sie den Bildschirmanweisungen zur Bestätigung. Your access continues until the end of the current Google Play billing cycle.

Google Play-Abonnements unterliegen der Erstattungsrichtlinie von Google. Um eine Erstattung für einen Google Play-Kauf zu beantragen, besuchen Sie die Google Play-Hilfe.

ClassPass Erstattungsrichtlinie

ClassPass does not offer refunds for unused months of membership, remaining credits, top-up credits, or add-on credit packs. When you cancel, your credits expire at the end of your current billing period with no reimbursement for the unused balance.

There is one limited exception: ClassPass will provide a refund for your current prepaid subscription period if you cancel and request a refund within 5 days of your first payment. Refunds may also be considered if your subscription is terminated early due to relocation, disability, or death. Outside of these circumstances, all sales are final.

If you cancel a reservation for an individual class at least 12 hours before its start time, the credits used for that booking are automatically returned to your account. Late cancellations (under 12 hours before class) may result in a credit penalty, and no-shows forfeit the full credit cost of the reservation.

If your subscription was billed through Apple or Google Play, ClassPass cannot process the refund. You must submit your request to Apple Support or Google Play Help instead.

FAQ

Haftungsausschluss

Die Kündigungsschritte auf dieser Seite dienen nur zu Informationszwecken und waren zum Zeitpunkt der letzten Aktualisierung korrekt. ClassPass kann seine Oberfläche, Richtlinien oder den Kündigungsprozess jederzeit ändern. ReSubs ist nicht verbunden mit, wird nicht unterstützt von und steht in keiner Verbindung zu ClassPass. Für die aktuellsten Anweisungen besuchen Sie ClassPass Help. Wenn Sie Abrechnungsprobleme haben, kontaktieren Sie ClassPass den Support direkt oder Ihren Zahlungsanbieter.

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